Privacy Policy

Section 1 Introduction

This Privacy Policy is published by jj11 ("jj11", "we", "us" or "our") in respect of the online gambling and sports-betting platform accessible at jj11.cam (the "Platform"). jj11 is an English-language platform designed for adult users, with a particular focus on Pakistani players who engage with cricket betting, PSL and ICC tournament markets, live casino games, slots and other wagering services.

This Policy describes how jj11 collects, uses, stores, discloses and protects personal data in connection with a user's ("you", "your" or "the Player") registration, use and interaction with the Platform. It should be read alongside the Terms & Conditions and the Responsible Gambling Policy, both of which form part of your overall agreement with jj11.

By creating an account on jj11, depositing funds or otherwise using the Platform, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not create or maintain an account on the Platform.

Section 2 Definitions

In this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, date of birth, financial information, device identifiers and usage data.
• "Processing" means any operation performed on personal data — including collection, storage, use, disclosure, transfer and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data. jj11 is the Data Controller in respect of data collected through the Platform.
• "Data Processor" means a third party that processes personal data on behalf of and under the instructions of the Data Controller.
• "Cookies" means small text files placed on your device by websites you visit, used to store preferences, session information and analytics data.
• "KYC" means Know Your Customer — the identity and age verification process required before withdrawals are processed.
• "AML" means Anti-Money Laundering — the regulatory framework governing detection and prevention of financial crime.
• "Platform" means the jj11 website, mobile interface and any related software, applications or services.

Section 3 Data We Collect

jj11 collects personal data in the following categories, depending on how you interact with the Platform:

3.1 Registration & Identity Data

• Full legal name;
• Date of birth;
• Residential address (including city — e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar);
• Email address;
• Mobile telephone number;
• Username and hashed password.

3.2 Verification & KYC Documents

• Government-issued photo ID (CNIC, passport, driving licence);
• Proof of address documents;
• Source of funds declarations where required by AML obligations;
• Facial verification data where biometric checks are employed.

3.3 Financial & Transaction Data

• Deposit amounts, methods and timestamps;
• Withdrawal requests and processing history;
• Payment instrument identifiers (e.g., partial bank account numbers, mobile-wallet references such as Easypaisa or JazzCash — no full card or account numbers are stored by jj11 directly);
• Betting and gaming transaction history, including stakes, odds, game outcomes and balances.

3.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system and browser information;
• Session duration, pages visited and features used;
• Clickstream data and interaction logs;
• Error logs and crash reports.

3.5 Communications Data

• Records of customer support interactions (email, live chat transcripts);
• Feedback, complaints and dispute correspondence;
• Marketing preferences and opt-in/opt-out records.

Section 4 How We Collect Your Data

jj11 collects personal data through the following means:

• Directly from you — during account registration, KYC submission, deposit or withdrawal requests, support communications and any feedback you provide;
• Automatically — through cookies, server logs, analytics tools and device-recognition technologies when you access or browse the Platform;
• From third parties — including identity verification providers, payment processors, fraud-prevention services, and publicly available data sources used for AML/KYC compliance;
• From our responsible gambling systems — interaction data used to identify and support players who may be showing signs of problem gambling behaviour.

Section 5 Purposes of Processing & Legal Bases

jj11 processes personal data for the purposes and on the legal bases set out in the table below. Where consent is the stated legal basis, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Section 6 Data Sharing & Disclosure

jj11 does not sell, rent or trade personal data. We may share your personal data only in the following circumstances:

6.1 Service Providers (Data Processors)

jj11 engages carefully selected third-party processors to support Platform operations. These include identity verification providers, payment processors, fraud-detection services, cloud hosting providers, analytics platforms and customer support tools. All processors operate under written data processing agreements that restrict use of your data to the purposes for which it was shared.

6.2 Payment Providers

To facilitate deposits and withdrawals, jj11 shares relevant financial and identity data with payment processing partners. Local payment references (e.g., Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) are included as contextual local options. Inclusion of these names does not imply that these providers endorse jj11, support gambling, or are affiliated with jj11 in any capacity beyond their standard payment services where technically available.

6.3 Regulatory & Law Enforcement Authorities

jj11 may disclose personal data to regulatory authorities, law enforcement agencies or courts where required by applicable law, court order or regulatory demand. This includes AML reporting obligations and co-operation with investigations into fraud or financial crime.

6.4 Business Transfers

In the event of a merger, acquisition, reorganisation or sale of jj11's business assets, personal data may be transferred to the successor entity. Players will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

Section 7 International Data Transfers

jj11 operates internationally and your personal data may be transferred to, stored in and processed in countries outside of Pakistan. Where such transfers occur, jj11 takes steps to ensure that your data receives an adequate level of protection consistent with this Privacy Policy, including through the use of contractual safeguards with receiving parties.

Players in Pakistan should be aware that data protection laws in the destination country may differ from those applicable in Pakistan. By using the Platform, you acknowledge and consent to this transfer.

Section 8 Cookies & Tracking Technologies

jj11 uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience and gather analytics data. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function — including session management, authentication and security. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences (e.g., language settings, odds display format) to personalise your experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how users interact with the Platform. Used to identify usability issues and guide product improvements.
• Marketing Cookies: Used only where you have provided consent. Track interactions to measure the effectiveness of promotional campaigns.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect Platform functionality. Where consent is required for non-essential cookies, jj11 will request it explicitly.

Section 9 Data Retention

jj11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations or to resolve disputes. The following indicative retention periods apply:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with AML regulatory requirements;
• KYC documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later;
• Transaction and betting history: Retained for a minimum of five (5) years following the transaction date;
• Technical and usage logs: Typically retained for 12–24 months unless required for longer periods in connection with a specific investigation or dispute;
• Marketing data: Retained until you withdraw consent or for a maximum of three (3) years from the last meaningful interaction, whichever is earlier;
• Support communications: Retained for three (3) years from the date of the interaction.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that renders re-identification impossible.

Section 10 Security Measures

jj11 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data in transit between your device and jj11 servers;
• Encryption of sensitive data at rest using industry-standard algorithms;
• Access controls limiting data access to authorised personnel on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Employee data-handling training and confidentiality obligations;
• Incident response procedures for timely detection and notification of data breaches.

While jj11 applies robust security controls, no system is completely immune to breach. Players are reminded to use strong, unique passwords for their accounts and to enable any two-factor authentication options offered by the Platform.

Section 11 Your Data Rights

Subject to applicable law and certain regulatory limitations, you have the following rights in respect of your personal data held by jj11:

• Right of Access: You may request a copy of the personal data jj11 holds about you, along with information about how it is processed;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Some corrections (e.g., name changes) may require documentary verification;
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data in certain circumstances — for example, where it is no longer necessary for the purpose for which it was collected. Note that regulatory retention obligations (e.g., AML requirements) may restrict the exercise of this right;
• Right to Restrict Processing: You may request that jj11 restrict processing of your data while a dispute about accuracy or lawfulness is being resolved;
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided, where technically feasible;
• Right to Object: You may object to processing based on legitimate interests at any time. You may also opt out of direct marketing at any time without providing a reason;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact jj11 at [email protected]. jj11 will respond to verified requests within 30 calendar days of receipt.

Section 12 Children & Minors

The Platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the operator's license jurisdiction. jj11 does not knowingly collect personal data from minors. If jj11 becomes aware that personal data has been collected from a person under the applicable minimum age, that data will be deleted promptly and the associated account suspended.

Parents or guardians who believe that a minor may have registered an account on jj11 should contact [email protected] immediately. jj11 has age-verification processes in place, but the ultimate responsibility for preventing underage access rests with all adults who share devices with minors.

Section 13 Third-Party Links

The Platform may contain references to third-party services for contextual or informational purposes. jj11 is not responsible for the privacy practices of any third-party website or service and this Privacy Policy does not apply to any third-party platform. Players should review the privacy policies of any third-party service they choose to use independently of jj11.

Section 14 Amendments to This Policy

jj11 reserves the right to amend this Privacy Policy at any time. Where changes are material — for example, where new categories of data are collected or new third-party sharing arrangements are introduced — jj11 will notify Players by email or through a prominent Platform notice prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Platform following the effective date of any amended Privacy Policy constitutes acceptance of the revised terms.

Section 15 Contact Us & Complaints

If you have any questions, requests or concerns about this Privacy Policy or jj11's data-handling practices, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 30 calendar days of a verified request
• Support hours: 24 hours a day, 7 days a week
• Languages: English and Urdu

We serve players across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and beyond — and our support team is equipped to assist in both English and Urdu.

If you are not satisfied with jj11's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in the operator's license jurisdiction. Pakistani players may also wish to consult the relevant government authority regarding the status of data protection law in Pakistan, noting that the legislative framework in this area continues to evolve.